Two Rants
First Rant
I had to talk to someone at Alliant Energy. As I was leaving the office, I looked up their number and called, figuring that I could get something done on the drive home. Over half an hour later, I was still on hold and I gave up.
I got home and figured I'd give it another shot. I called, turned on the speakerphone, and waited. And waited. And waited. For nearly an hour. No one ever answered.
Throughout both of these calls, they kept mentioning this call-back program where, if you didn't want to wait on hold, you could give them your number and they'd call you back whenever your turn came up. But they never told me how to give them my number so they could call me back. Until about an hour into the second call. So I gave them my number and name and whatever else, hung up, and went about my life.
Right as I'm in the middle of cooking dinner, they call. I answer. They put me on hold, and tell me that, due to a heavier-than-expected call volume, I'd have to wait. I thought the whole point of them calling you was that you didn't have to wait on hold, but I guess not. Whatever.
Eventually, I did speak to someone, and I calmly explained to her that making someone wait an hour and half to speak to someone is completely ridiculous. She apologized and said she'd take care of what I needed. She asked for my address, and I gave it to her.
"You're in Wisconsin?," she said.
"Yes?"
"This is the Iowa call center. You called the wrong people. I have to transfer you to someone who can help you in Wisconsin." Click. Hold music. She didn't even give me an opportunity to get back on the "call me when you have a minute" list.
At this point, I'm freaking out at myself for somehow accidentally calling the Iowa number. I was mentally berating myself while sitting on hold yet again when I decided to see where I had gone wrong in navigating their website. I went to alliantenergy.com and clicked on "Contact Us." I scrolled down to the general-inquiry number and checked it against my call log. I had dialed the correct number; it was Alliant Energy that had called me back from a call center that could not help me with my issue.
So, after another half hour on the phone--making this a total of nearly two hours on hold with these people--I spoke to a very nice lady who did exactly what I needed in about three minutes.
So whoever's in charge of Alliant Energy is a fucktard, but they can still hire some decent people.
Rant two
I went to the Terrace tonight with chelsadilla, her friend from out of town, and the rest of SuperKarateMonkeyDeathCar. We sat at one of the really big tables. There were a lot of empty seats, and there were even some empty chairs at our table.
As we were sitting there listening to one of the bands, some undergrad came up to the table and took one of the empty chairs. She didn't ask if we needed it or if anyone was sitting there. No, she just walked right up and helped herself, even though there were literally dozens of other chairs at completely empty tables in the immediate vicinity. Granted, we didn't need that chair at all and would have been more than happy to let her have it had she asked. But she didn't ask. She just assumed that it was cool to walk up to a table with several people and several empty chairs and just take an empty chair for herself.
I was inwardly outraged.
A little while later, a few people were at the bathroom or something, so there were a few more empty chairs at our table. And another fucking undergrad came up and just grabbed one and took it back to his seat. This time, the undergrad took a chair that someone was sitting in; we had plenty of chairs with which to replace it, but that's not the point. This assjacket walked up and, again without asking or even acknowledging that others were at the table, took a fucking chair.
I stood up and grabbed the chair back and explained that he could go fuck himself. When I realized that there were plenty of other chairs at our table, I apologized and took on a "no harm, no foul" sort of attitude. But fuck that.
The fact is that the degree of culpability is the same regardless of whether someone actually needed the chair--the offense is in failing to ask, not in actually inconveniencing someone. You simply don't walk up to an occupied table and assume that you can take any unoccupied chair. You don't do that. Not unless you're a completely self-absorbed individual. And completely worthless.
Fuck, I hate undergrads.
August 2009












