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that's so conventional.

I hereby take your side on this one. You were polite to the people who were polite to you. You only got upset when the person acted like you were asking some sort of outrageous question -- which you surely weren't: if a bank should be able to do anything, it should be able to explain how your 'available balance' is determined. The unaccounted for $9 is the most disturbing part. What the hell is that? If it were $10, that would be much less disturbing. There is seemingly no plausible explanation for $9.

Maybe this is part of the current 'just make some shit up' trend in bank accounting. I recently had a similar conversation with several people at citibank -- they basically admitted that there is no way of explaining how citibank does various things, and that there is no way for a customer to verify that they are not getting ripped off.

In response to the posts above, it seems like if a person works somewhere and doesn't know how to help you with a reasonable request that it is clearly their job to help you with, that's often fine--no one can be expected to know everything, etc. (as you say) But it also seems like such people CAN be expected to be somewhat professional, and not to treat you like you are making some sort of unreasonable request.

When such people get defensive I've been trying to ask them whether they think my question is unreasonable, and whether they would want to know the same thing if they were in my position. Only the biggest idiots fail that test.

My grandpa gets up at 3:30am every morning. No exaggeration. Your judge may not be lying, especially if he's over 80.

If he's really old, he's up at that hour to pee anyway, may as well get other stuff done. Things to look forward to.

i gotta side with mindy on this one, dude :) i still think it was weird that she couldn't help you out with the arithmetic side of things, but it wasn't this woman's fault that computers went screwy.

Well except for the part that you took both a bank teller and a customer service rep to task for their lack of understanding of the intricacies of a deposit system. Im sure in their respective job roles they know the bare minimum to handle a customer questions or complaints, so you were effectively trying to squeeze water out of a rock; "the bank" couldnt not answer your question, but the poor woman you belittled on the phone was unable to. Not trying to be a dick here (regardless of my success with it) but you took these people to task over a mistake that started with you making an incorrect deposit at an ATM machine, where the rules for deposits & availability of funds is already odd due to the machine only being reconciled once, maybe twice, daily.

I can understand wanting the issue to be explained more adequately, and if it was an error a teller had made or if there was another concern about the check itself they may have been able to help you more, but the ATM factor must be considered and the human error that caused the prob in the first place. Bottom line if a discrepancy of $9 prior to the transactions clearing your account is that huge of a deal dont do ATM deposits, use a teller; it is far more accurate and leaves less room for mistakes, not to mention stop you from having to spend an evening on the phone with customer service reps who cant explain the deposit system for your bank.

Like i said, not trying to be a dick, but it bugs the hell out of me when i hear people attack customer service reps like they are the sole writers & enforcers of a company's policy. they are $9 an hour employees - the banking equivalent of a cashier. A cashier can tell you how much something costs but couldnt even begin to tell why it costs that much or how that price is assessed - a customer service rep is about the same thing. They cant tell you WHY the policies exist, or even how they work - they arent business majors or professional bankers - they only know the info in the training manual they had to read before they could start the job, know what im saying? To assume that no one can answer your questions, when you only spoke to 2 people both of whom were low on the information totem pole, is a tad absurd. i think your expectations of customer service reps are a bit high....the initial mistake was made by your assumption that a no envelope deposit was acceptable, it wasnt a mistake they made or could even correct. Go talk to your branch manager if you want specifics, or read your banks on line deposit policy.

Droooooool. That sounds amazing. If you ever use sherry vinegar (and if you don't, you should!), Vom Fass has a really good one.

Do you also enjoy big piles of naked men doing jazz hands to each other? There are only two non-gay musicals: Red Dawn and Point Break, and I don't see either of them cited here...

That was definitely some nimble hoofin'. Remember when you had to have talent to be famous? I don't. That day and age passed before we were born.

You know how I know you're gay?

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